Method and system for recovering a dissatisfied customer by a customer recovery survey
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Nov 22, 2007
app pub date -
Dec 14, 2006
filing date -
May 17, 2006
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods consistent with the present invention provide a dealer with an opportunity to recover dissatisfied customers and improve customer loyalty by identifying and sending recovery surveys to the dissatisfied customers. A dealer may review an online survey report containing customers' initial survey responses and initial scores. The dealer may identify a dissatisfied customer based on the customers' responses to the initial surveys. The dealer may contact the dissatisfied customer and attempt to resolve any concerns raised by the dissatisfied customer. The dealer may then request a recovery survey to be sent to the customer. The dealer may review an online report which contains customers' responses to the recovery surveys and a new score representing those recovered customers.
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