Systems and methods for qualification-based intelligent call routing
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United States of America Patent
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N/A
Issued Date -
May 24, 2007
app pub date -
Oct 25, 2005
filing date -
Oct 25, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods are provided for routing calls. The calls may be routed based on criteria. In one example, the criteria include a requirement that an agent be licensed. The licensing requirement may be determined, for example, based on the telephone number of a caller. The caller may specify additional criteria. The system may determine, from among agents meeting the licensing criterion and the customer-specified criteria, which available agent has a highest rating. The call may be routed to the highest-rated available agent meeting the licensing requirement and the customer-specified criteria.
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