System and method for providing agent directed automatic call backs
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United States of America Patent
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N/A
Issued Date -
Nov 2, 2006
app pub date -
Apr 27, 2005
filing date -
Apr 27, 2005
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and system of providing an agent directed automatic call back to a customer in a call center is presented. A screen display is established on an agent's computer, the screen display requests call back information on the customer. The call back information includes a work key identifier and/or an application identifier. The agent manually inputs at least some of the call back information. The call back information is coupled via a call center network into a computer system associated with a telephone switching system. A call back time is scheduled and the computer system instructs the telephone switching system to automatically place the automatic call back at the call back time.
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