Business analytics strategy transaction reporter method and system
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United States of America Patent
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Issued Date -
Jun 29, 2006
app pub date -
Dec 27, 2004
filing date -
Dec 27, 2004
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Abstract
A business method and system is provided for reporting routing transactions using business strategy and tactics information. In one embodiment, a contact center evaluator, a routing rules engine and a business rules evaluator are provided. Information may be input into the contact center evaluator from a contact center and to the business rules evaluator from a business system. Further, a routing engine is provided and reports are generated based on business information and decisions made for routing a call or transaction.
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