Methods and apparatus for food brokering call center operations
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United States of America Patent
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N/A
Issued Date -
Apr 13, 2006
app pub date -
Mar 17, 2005
filing date -
Sep 29, 2004
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Methods and apparatus for brokering food services are disclosed. The methods and apparatus described herein provide quality controlled room service to guests of hotels that do not otherwise have traditional room service available. A call center operator routes each call to the appropriate restaurant and stays on the phone line to monitor the call. The restaurant delivers the order and collects the appropriate fee. The call center uses software to help identify where the customer is located, display a unique menu for recording food items ordered, recording other information, and the handling of non-order calls.
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