Method and system for providing personalized service over different contact channels
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Jun 23, 2005
app pub date -
Feb 3, 2005
filing date -
Dec 26, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system comprising an analysis engine that interacts with a user profile server and a content management system. The user profile server is used to collect and manage data. The content management system manages a plurality of content types for a plurality of service points in real-time. A service point supports a content type.
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