Instant message processing in a customer interaction system
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United States of America Patent
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Issued Date -
May 26, 2005
app pub date -
May 27, 2003
filing date -
Apr 15, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and apparatus is provided to process an instant message call within a customer interaction system. The method includes receiving the instant message call at the customer interaction system and processing the instant message call within the customer interaction system with other interaction types based on information associated with the instant message call.
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