Technique for providing personalized interaction for users of an information assistance service
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Mar 3, 2005
app pub date -
Sep 3, 2003
filing date -
Sep 3, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
An information assistance service center receives a user's call, and the user's profile is examined to identify the user's preferred call handling style. A greeting personalized to the user's preferred call handling style is generated, and delivered to the user. In accordance with an aspect of the invention, the greeting may be dynamic which contains one or more variable parameters representing, e.g., time-sensitive information. One or more items of information pertinent to the variable parameters are obtained and inserted into the dynamic greeting, and the dynamic greeting is delivered to the user.
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