Automatic contact navigation system
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United States of America Patent
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N/A
Issued Date -
Mar 3, 2005
app pub date -
Aug 28, 2003
filing date -
Aug 28, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and apparatus are provided for guiding a conversation taking place between a client and an agent through a communication system. The method includes the steps of detecting an information content of the conversation, determining a goal of the client from the detected information content and suggesting a conversation topic to the agent to guide the conversation towards the goal of the client.
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