Transaction time tracking and reporting system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20050021529A1
SERIAL NO

10624223

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus are provided for compiling performance reports in a contact center serving a plurality of clients through the Internet using a plurality of agents. The method includes the steps of opening a transaction file for saving information about Internet exchanges between an agent of the plurality of agents and a client of the plurality of clients and measuring indicia of activity for the Internet exchanges between the agent and client. The method further includes the steps of adding the measured indicia of activity to the transaction file and compiling a report based upon the transaction file.

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Patent Owner(s)

Patent OwnerAddress
WILMINGTON TRUST NATIONAL ASSOCIATION AS ADMINISTRATIVE AGENT50 SOUTH SIXTH STREET SUITE 1290 MINNEAPOLIS MN 55402

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dezonno, Anthony Bloomingdale, IL 35 1009
Hodson, Jeff Wheaton, IL 16 204
Moser, Mary Ellen Warrenville, IL 7 319

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