Intelligent interactive voice response unit
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United States of America Patent
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Issued Date -
Oct 14, 2004
app pub date -
Mar 4, 2002
filing date -
Mar 4, 2002
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Abstract
A method and apparatus for processing calls in a call processing center provided for support of enterprise activities of an organization. The method includes the steps of receiving a query about the enterprise activities of the organization from a caller through the call center, translating the query into voice extensible mark-up language, forming an answer to the translated query within an artificial intelligence engine and providing the determined answer to the caller.
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