Technique for effectively searching for information in response to requests in information assistance service
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United States of America Patent
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N/A
Issued Date -
Sep 30, 2004
app pub date -
Mar 28, 2003
filing date -
Mar 28, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
When a current caller makes an information assistance call to an information/call center requesting a listing, the system of the present invention searches for it in databases containing listings actually requested by the current or other callers in the past as opposed to a prior art technique of searching through all the listings in the database for a particular locale or area code. The listings actually requested by callers during prior information assistance calls can be organized in multiple databases. One such database contains only the listings actually requested by the current caller. Another such database contains only the listings actually requested by different callers where such listings are associated with a particular geographic region.
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