Retail quality function deployment

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20040162752A1
SERIAL NO

10367160

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A QFD process is provided for a retail environment. Displays for use in selecting and viewing data resulting from the QFD process allows for analysis of particular consumer requirements. A factor analysis is performed to define and confirm categories, thereby providing a consumer based interface for development of services in the retail environment. A structural equation model is developed and used to depict the interrelationships of the categories and the relative importance of those categories.

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Patent Owner(s)

Patent OwnerAddress
NESTEC LTDAVENUE NESTLE 55 CH-1800 VEVEY

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dean, Kenneth E Kirkwood, MO 1 21
Hofmeister, Kurt R Okemos, MI 1 21

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