System and method for predicting customer contact outcomes
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
May 20, 2004
app pub date -
Nov 15, 2002
filing date -
Nov 15, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Systems and methods of predicting transaction outcomes based on monitoring customer and agent interactions in a customer contact center including monitoring a customer and agent interaction for current attributes and analyzing the current attributes and an attribute history to determine an outcome probability for the interaction. The outcome probability is indicated to the agent and the current attributes and the outcome probability are stored in the attribute history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully