Method abandoned call rescue
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Apr 29, 2004
app pub date -
Oct 23, 2002
filing date -
Oct 23, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and apparatus are provided for establishing contact with clients in a call center having a plurality of agents. The method includes the steps of collecting call associated information from a plurality of abandoned calls from clients, comparing the collected call associated information with a callback criteria and calling back those clients whose call associated information meets or exceeds the callback criteria.
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