Response system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Feb 12, 2004
app pub date -
Apr 17, 2003
filing date -
Oct 17, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A response system (for example, user support system) in which a response service system (for example, a user support service system) is facilitated by incorporating a telecommuting responder so as to solve the conventional problem that it has been difficult to secure a responder on the premises. A communication control device (1), upon receiving a call of a request for support about a specific product from a videophone (12) on the user side, calls at a time a videophone (26) of a responder on the premises capable of supporting the user about the specific product and a videophone (22) of a telecommuting responder also capable of supporting the user about the product and connects the one who first responds to the videophone (12) on the user side. As a result, a user support system capable of incorporating a telecommuting responder who may be out of his or her home can be built.
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