Importance

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Abstract

The present invention is directed to a method, system and computer program product for backing up network device configuration data for customers of a service center which maintains multiple types of vendors' network equipment maintained in multiple domains. Initially, network configuration data for customer networks in each IP domain are kept current by polling a network management application on a regular basis. An audit process audits customer files in a network management application's database to discover new customers and nodes to add to a service center database. Additionally, the audit process removes customers or nodes that have dropped off the domain. An e-mail is sent to administrators with the results of the audit. A backup process also performs backups on network device configuration data on a regular basis or more frequently if device configuration data is absent or stale from the service center database. When acquiring backup configuration data, two attempts will be made to back up each network device. The first attempt is the least expensive means (processor/time); the second attempt is a more brute force method. Configuration data is backed up in the service center database for use in the event of a catastrophic failure. A weekly report is automatically sent to the managers with team, customer and/or cumulative backup summary data.

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First Claim