Method and system for adding text data to data communication sessions
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United States of America Patent
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Issued Date -
Sep 11, 2003
app pub date -
Mar 7, 2002
filing date -
Mar 7, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for adding text data to data communication sessions in a transaction processing system handling non-voice dialog communication between an agent and a caller includes the steps of a) establishing the non-voice dialog communication between the caller and the agent, b) acquiring predetermined text data during the communication between the agent and the caller, c) populating at least one text storage location with the acquired text data, d) inserting the text storage location data into a portion of a template text message to generate a customized text message, and e) transmitting the customized text message to the caller during the non-voice dialog communication, the agent transmitting the customized text message at a predetermined time during the communication.
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