System and method for customer service application customization, integration, and distribution
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United States of America Patent
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N/A
Issued Date -
May 8, 2003
app pub date -
Nov 2, 2001
filing date -
Nov 2, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method are disclosed for electronically creating, customizing, integrating, and distributing an electronic customer relationship management (eCRM) system for e-businesses. The method calls for the distribution of a hosted product to one or more first-level e-business entities which, in turn, customize and resell the product to one or more second e-business entities. The invention achieves its objectives by providing electronic modules that allow interaction, customization, and integration at various stages within the distribution process.
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