Method and apparatus for facilitating the repair of malfunctioning or inoperable products
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United States of America Patent
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N/A
Issued Date -
Feb 13, 2003
app pub date -
Sep 10, 2001
filing date -
Apr 20, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A network sever for facilitates the repair of a product. The server receives information from the network identifying the product to be repaired and receives information from the network identifying a repair class for the product, the repair class having been selected from among a predetermined set of repair classes and characterizing a level difficulty of repair for the product. The server determines an estimated cost of repair for the product, based upon a metric that considers the repair class for the product, tracks the actual amount of time required to repair the product and selectively modifies the metric based upon the actual amount of time tracked.
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