Multi-modal directories for telephonic applications
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United States of America Patent
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N/A
Issued Date -
Feb 13, 2003
app pub date -
Aug 2, 2002
filing date -
Aug 7, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A technique for providing multi-modal interaction with a directory. A user of a telephone set connects to a directory service, such as a directory assistance service that provides telephone numbers. The user interacts with the system, either by engaging in voice communications with a human operator, or by interacting with an automated system that employs voice recognition. The directory service then provides the requested information (e.g., a requested telephone number) to the user in the form of data that can be captured and used by the telephone--e.g., if the requested information is a telephone number, the telephone may store the data representation of that number in a contacts list, or place a call to the number without the user having to enter the number with a keypad.
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