VIGIP006 - collaborative resolution and tracking of detected events
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Jan 23, 2003
app pub date -
Jun 19, 2002
filing date -
Jun 19, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Methods and apparatus are disclosed for collaboratively tracking and resolving detected events and conditions, which are referred to as Exceptions. Through one or more forms, users may interact to collaboratively resolve and track the resolution of detected events and conditions. A user may choose to take a more active role and resolve a detected event through a user exit that is previously defined, which provides an action (e.g., procedure or function to another external application) that can be initiated by a user to resolve a detected event. In addition, once an event is detected and an exception has been generated, the original source data that triggered the exception may continue to be monitored so that the exception is updated accordingly. When an exception has been updated, it may be desirable to escalate and notify one or more individuals of the change in the exception. This notification may be accomplished through the monitoring of an exception using an escalation rule that detects a change (or non-change) in one or more field values (e.g., status) of the exception. Finally, correspondences with regard to the detected event are organized in a web site and displayed to users in a fashion that is similar to an Internet discussion group.
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