Importance

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Abstract

Method and apparatus for providing a customer with a quote number identifying a selected PC configuration, which quote number can be later provided by the customer either via telephone or web site to facilitate the process of ordering the selected configuration. When a customer completes the configuration of a PC with a sales representative over the telephone, the sales representative provides the customer with a unique quote number identifying the selected configuration, information about the customer, and any other information the possession of which is necessary or useful in subsequently ordering the selected configuration. Later, when the customer has decided to order the PC, he or she simply accesses the web site of the vendor, enters the quote number in the appropriate field, and clicks on a 'place order' button or menu selection, thereby ordering the PC on-line. Alternatively, the customer may contact the vendor via telephone and provide the quote number to any available sales representative, whether or not that sales representative originally assisted the customer in configuring the PC, to enable that sales representative to place the order for the customer.

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First Claim