Method for implementing service desk capability
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Sep 5, 2002
app pub date -
Oct 19, 2001
filing date -
Oct 20, 2000
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A service desk capability is accessible by customers of the service desk, the customers including external customers, e-commerce customers, and global customers. The service desk includes means for solving problems and incidents reported, and also means for tracking and reporting the service desk's performance in solving the problems and incidents. A method for providing the service desk capability is also disclosed.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully