System of providing agency service for customer management and method thereof
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
May 30, 2002
app pub date -
Dec 29, 2000
filing date -
Nov 24, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
The present invention relates to a system of providing an agency service for customer management using a CTI (Computer Telephony Integration) technique and a method thereof. The system comprises a system of providing an agency service for customer management having a switchboard, a CTI server and a subscriber management module, and a call center of an enterprise mutually connected to the system. By means of such construction, the enterprise using the system can easily ascertain customer information previously constructed in the system to rapidly and effectively carry out counsel with a subscriber. The system of providing an agency service for customer management using a CTI technique can reduce costs of investment and maintenance required for expensive equipments, associated experts and the like.
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