Context-based recommendations for robotic process automation design

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United States of America

PATENT NO 12265798
APP PUB NO 20210342124A1
SERIAL NO

17250912

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Abstract

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Systems and methods for adding process actions to the design of a robotic software process. A context-recognition module recognizes a current state of a process being designed, and passes information on that current state to a recommendation module. The recommendation module evaluates the current state and identifies at least one suitable process action to recommend in response to that current state. The recommendation module then recommends the at least one process action to the human designer. If the designer accepts the recommendation, a design module adds the process action to the process design. The recommendation module may also use information about previous actions in the process and in other processes when identifying suitable process actions. The context-recognition module and the recommendation module may each comprise at least one machine learning module, which may or may not be neural network based.

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Patent Owner(s)

Patent OwnerAddress
SERVICENOW INC2225 LAWSON LANE SANTA CLARA CA 95054

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cote, Marie-Claude Montreal, CA 10 23
Nordell-Markovits, Alexei Montreal, CA 11 20
Todosic, Andrej Montreal, CA 8 16

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