Systems and method for informing incident resolution decision making
Number of patents in Portfolio can not be more than 2000
United States of America
Stats
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Mar 25, 2025
Grant Date -
Aug 17, 2023
app pub date -
Feb 14, 2022
filing date -
Feb 14, 2022
priority date (Note) -
In Force
status (Latency Note)
Importance
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US Family Size
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Non-US Coverage
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Abstract
An automated system is provided for facilitating resolution of an incident. An incident information data processor is configured to receive incident information and an action estimation data processor is configured to receive critical action information that includes a description of an action and an action initiation time. The action information data processor obtains previous action information on actions taken to resolve previous incidents and determines an estimated action outcome and an estimated critical action time interval for resolution of the critical action using the critical action information and the previous action information. An incident estimation data processor is configured to determine an overall estimated time interval for incident resolution and an estimated incident resolution time. An incident display data processor is configured to transmit, to a user data processing system for display to a user, at least the estimated incident resolution time.
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International Classification(s)
- 2022 Application Filing Year
- H04L Class
- 29157 Applications Filed
- 14473 Patents Issued To-Date
- 49.64 % Issued To-Date
Cited Art Landscape
Patent Citation Ranking
- 0 Citation Count
- H04L Class
- 0 % this patent is cited more than
- < 1 Age
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 3.5 Year Payment | $1600.00 | $800.00 | $400.00 | Sep 25, 2028 |
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