Automated decisioning based on predicted user intent

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12260387
APP PUB NO 20230134392A1
SERIAL NO

17979351

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system for automated account interaction receives historical information associated with an account corresponding to a user. The historical information identifies a transaction involving the account. The system uses one or more trained machine learning models to identify an intent for the transaction at least in part by inputting the historical information to the trained machine learning models. The system uses the trained machine learning models to generate a recommended transaction at least in part by inputting the intent for the transaction to the trained machine learning models. The system outputs the recommended transaction and receives a confirmation regarding the recommended transaction.

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Patent Owner(s)

Patent OwnerAddress
LIVEPERSON INCNEW YORK NEW YORK 10018

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
D'Alessandro, Angelo Studio City, US 12 14
Haley, Brian New York, US 1 0

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Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Sep 25, 2028
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