System and method for extracting issues based on trouble ticket mining

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12260176
APP PUB NO 20230108067A1
SERIAL NO

17936822

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A trouble ticket may contain various details of an observed issue and information of the actual issue which is hidden in the trouble ticket description along with other information. Embodiments herein describe an algorithm of algorithms (AoA) layer approach for extracting issues from trouble ticket descriptions. The method identifies the type of trouble ticket whether it is machine generated or user generated trouble tickets and accordingly selects the appropriate algorithm for issue extraction. It selects a relevant algorithm for the machine generated trouble tickets, and user generated trouble tickets based on trouble ticket data properties, historical performance, and a user feedback. It identifies right mix of columns from a service catalog to be used for matching based on presence of weighted keywords in the input data and identifies high-weighted keywords from input data descriptions and compares them with selected columns from catalog to generate accurate matches with their similarity score.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddress
TATA CONSULTANCY SERVICES LIMITEDMAHARASHTRA

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bhave, Monika Pune, IN 1 1
Kshirsagar, Siddartha Pune, IN 1 1
Natu, Maitreya Pune, IN 14 36
Shimpi, Vikrant Vikas Pune, IN 6 15

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Sep 25, 2028
7.5 Year Payment $3600.00 $1800.00 $900.00 Sep 25, 2032
11.5 Year Payment $7400.00 $3700.00 $1850.00 Sep 25, 2036
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00