Routing for chatbots

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12249314
APP PUB NO 20230252975A1
SERIAL NO

18136745

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Abstract

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Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.

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Patent Owner(s)

  • ORACLE INTERNATIONAL CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chinnananchi, Muruganantham Cupertino, US 10 185
Gadde, Srinivasa Phani Kumar Belmont, US 51 84
John, Jae Min Redwood City, US 5 51
McRitchie, Stephen Andrew Palo Alto, US 11 46
Pan, Crystal C Palo Alto, US 9 64
Parekh, Manish San Jose, US 18 74
Singaraju, Gautam Dublin, US 17 263
Teserra, Saba Amsalu Sunnyvale, US 7 75
Vishnoi, Vishal Redwood City, US 81 382
Wang, Fen Redwood City, US 14 189
Xu, Xin San Jose, US 280 1735

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