Systems and methods for providing automated natural language dialogue with customers

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12236936
APP PUB NO 20230335108A1
SERIAL NO

18340962

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Abstract

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A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of providing automated natural dialogue with a customer. The system may generate one or more events and commands temporarily stored in queues to be processed by one or more of a dialogue management device, an API server, and an NLP device. The dialogue management device may create adaptive responses to customer communications using a customer context, a rules-based platform, and a trained machine learning model.

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Patent Owner(s)

  • CAPITAL ONE SERVICES, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hay, Stephanie Falls Church, US 5 96
Jacob, Sujay Eliphaz Ashburn, US 5 96
Karp, Scott Leesburg, US 39 321
Mueller, Erik Chevy Chase, US 47 220
Paynter, Adam Roy Plano, US 6 96
Zoller, Gregory W Coppell, US 5 96

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