Intelligent monitoring systems and methods for wi-fi metric-based predictions for cloud based wi-fi networks

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12231924
APP PUB NO 20240121632A1
SERIAL NO

18392320

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Abstract

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System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

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Patent Owner(s)

  • PLUME DESIGN, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Agarwal, Nipun Fremont, US 310 5233
Eyyuni, Sandeep Sunnyvale, US 10 16
Ha, Na Hyun Cupertino, US 10 16
Hotchkiss, Adam Dallas, US 20 241
Malkin, Yoseph San Jose, US 33 342
Mcfarland, William J Portola Valley, US 104 2026
Sakamoto, Yusuke San Jose, US 44 144
Thadani, Rohit San Carlos, US 7 16
Venkatraman, Sai Santa Clara, US 11 71

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