Systems and methods for utilizing feedback data

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12229784
APP PUB NO 20230004988A1
SERIAL NO

17364798

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system can receive a first set of data. The first set of data can include information indicating a first set of user sessions and for each of the first set of user sessions having an associated summary and a corresponding agent indicated intent. The system can also, based on the first set of data, determine a set of utterances and for each of the set of utterances a corresponding set of intents. Additionally, the system can receive a second set of data. The second set of data including information indicating a second set of user sessions and for each of the second set of user sessions having an associated determined utterance and corresponding interaction of a user. Moreover, the system can validate a corresponding intent of one or more utterances of the set of utterances, based on the second set of data.

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Patent Owner(s)

  • WALMART APOLLO, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Agrawal, Neeraj Agra, IN 39 1209
Bhargava, Shankara Santa Clara, US 9 4
Bhatt, Priyanka Haryana, IN 7 4
Kumar, Akshay Rajasthan, IN 77 767

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