Intelligent self-serve diagnostics

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12229783
APP PUB NO 20220129906A1
SERIAL NO

17077924

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Abstract

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The systems and methods relate to a self-serve diagnostic experience that enables users to help themselves when issues or problems emerge with a customer workload. The systems and methods provide an interactive interface that guides users through a troubleshooting journey. Users may enter a problem with a customer workload using the interactive interface and may receive one or more insights automatically generated by one or more detectors based on an analysis of the backend telemetry data for the customer workload. The insights may provide contextual information about the issues and recommendations for steps to fix the issues. The interactive interface may also provide a visual overview of a plurality of resources, the resource dependencies, and the resource health for the plurality of resources. The systems and methods may also guide users in building one or more detectors for troubleshooting the one or more issues.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Choi, Yun Jung Lynnwood, US 9 178
Gupta, Shekhar Lynnwood, US 129 2656
Lee, Jennifer Seattle, US 54 906
Tirumala, Praveen Babu Issaquah, US 1 1
Zayed, Khaled Walid Mohamed Saeed Abbas Seattle, US 1 1

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