System(s) and method(s) for implementing a personalized chatbot

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12225158
APP PUB NO 20240205332A1
SERIAL NO

18082424

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

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First Claim

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Patent Owner(s)

  • GOOGLE LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jedrzejowicz, Jan San Francisco, US 7 202
Leviathan, Yaniv New York, US 83 1038
Matias, Yossi Tel Aviv, IL 87 2941
Tzur, Yoav Tel Aviv, IL 24 64

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