Computer systems for analyzing and presenting alert-based information
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United States of America
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Feb 4, 2025
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N/A
app pub date -
Dec 11, 2019
filing date -
Dec 11, 2019
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Abstract
Techniques are described for analyzing and presenting alert-based information for an enterprise business. In particular, a central device in a computer system receives alerts from other devices associated with different office branches of the enterprise business, and analyzes the alerts on a periodic schedule. For example, every month, the central device may calculate a weighted alert volume by district based on the risk scores calculated for the office branches within the district, calculate an average weighted alert volume across the entire enterprise, and calculate the standard deviation of the average weighted alert volume to determine the alert risk rating for the district. The central device may also analyze the dispositions of the alerts on the period schedule. For example, the central device may determine coaching rates and/or disposition rates by district. The central device may further output the alert and/or disposition information to users in a simple format.
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