Call review tool for intelligent voice interface

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12212712
SERIAL NO

17870076

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.

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Patent Owner(s)

Patent OwnerAddress
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANYONE STATE FARM PLAZA BLOOMINGTON IL 61710

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Carter, Gregory D Bloomington, US 13 65
Jewell, Ryan Bloomington, US 8 0
Lalwani, Harsh Normal, US 6 0
Lovings, Richard J Normal, US 12 17
Marzinzik, Duane Lee Springfield, US 19 1055
Mifflin, Matthew Bloomington, US 12 0
Moore, Eric R Heyworth, US 94 721
Uppaluri, Padmaja Bloomington, US 6 0

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