Device, system and method for selecting calls for forwarding to a communication device

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12200170
APP PUB NO 20220337702A1
SERIAL NO

17634705

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Abstract

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A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

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Patent Owner(s)

Patent OwnerAddress
MOTOROLA SOLUTIONS INC500 W MONROE STREET 43RD FLOOR CHICAGO IL 60661

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Czyrnek, Wojciech Cracow, PL 1 0
Halun, Jakub Cracow, PL 5 5
Janda, Michal Cracow, PL 2 0
Jurzak, Pawel Cracow, PL 42 113
Kaplita, Grzegorz Rzeszow, PL 25 72
Kucharski, Wojciech Jaworzno, PL 9 17
Nowiszewska, Elwira Kamienna Gora, PL 1 0
Smetek, Mateusz Kwasniow Gorny, PL 6 1

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