Unsupervised automated extraction of conversation structure from recorded conversations

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United States of America

PATENT NO 12183332
APP PUB NO 20230267927A1
SERIAL NO

18310558

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Abstract

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A method for information processing includes computing, over a corpus of conversations, a conversation structure model including (i) a sequence of conversation parts having a defined order, and (ii) a probabilistic model defining each of the conversation parts. For a given conversation, a segmentation of the conversation is computed based on the computed conversation structure model. Action is taken on the given conversation according to the segmentation.

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Patent OwnerAddress
GONG IO LTD40 TUVAL STREET FLOOR 39 RAMAT GAN 5252247

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Allouche, Omri Tel Aviv, IL 13 18
Horev, Inbal Ra'anana, IL 13 8
Madorsky, Yoav Tel Aviv, IL 2 5
Reshef, Eilon Tel Aviv, IL 15 491
Shteingart, Hanan Herzliya, IL 12 130

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