Systems and methods for calling party authentication

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12175510
SERIAL NO

18420755

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.

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Patent Owner(s)

Patent OwnerAddress
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)9800 FREDERICKSBURG ROAD SAN ANTONIO TX 78288

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bueche,, Jr Michael Patrick San Antonio, US 38 1210
Casillas, Debra Randall Helotes, US 37 554
Gray, Emily Margaret San Antonio, US 63 67
Haslam, Justin Dax San Antonio, US 72 267
Jayapalan, Vijay San Antonio, US 85 357
Lilley, David Alexander Schertz, US 15 61
Thiele, Ross Andrew San Antonio, US 19 234
Wells, Brad D Boerne, US 3 5

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