Message mapping and combination for intent classification

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12141540
APP PUB NO 20230281396A1
SERIAL NO

17653452

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Abstract

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A method, computer system, and a computer program product for automated agent intent detection enhancement are provided. A first message from a first user is received. The first message is generated during a first conversation between the first user and a first automated agent. A computer produces a second message that includes a same request as the first message but a different language modality than the first message. The second message and the first message are combined to form a combined message. The combined message is input into the first automated agent such that the first automated agent produces an intent classification for the first message.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anaby-Tavor, Ateret Givat Ada, IL 23 102
Boaz, David Bahan, IL 19 365
Lavi, Ofer Tel Aviv, IL 19 956
Rabinovich, Ella Hod Hasharon, IL 11 58
Ronen, Inbal Haifa, IL 24 403
Shlomov, Segev Haifa, IL 8 9

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