System and method for determining subscriber experience in a computer network
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United States of America Patent
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Sep 24, 2024
Grant Date -
Nov 25, 2021
app pub date -
May 21, 2021
filing date -
May 22, 2020
priority date (Note) -
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status (Latency Note)
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Abstract
A method for determining subscriber experience in a computer network including: defining a plurality of features influencing subscriber experience; initializing a weight for each of the features of the plurality of features; determining a feature value for at least one subscriber for each of the plurality of features; determining a subscriber score for the at least one subscriber based on the feature values and the weight of the feature; determining at least one subscriber with a subscriber score outside a predetermined threshold; and performing a subscriber response action for each subscriber with the subscriber score outside of the predetermined threshold.
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