System and method for assessing customer service times
Number of patents in Portfolio can not be more than 2000
United States of America
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Jul 30, 2024
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N/A
app pub date -
Jan 19, 2018
filing date -
Jan 19, 2018
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Abstract
Systems and methods for measuring service times at a retail establishment. One or more video cameras are coupled to data processors. The video frames from the video cameras are analyzed to detect a customer at the service counter and, at the detection of a specific event, a timer is started. The customer detected at the service counter is then tracked through various video frames until the customer has left or is about to leave. The timer is then stopped and the elapsed time is stored. The retail establishment may be a quick service restaurant and various video and image processing methods may be used to detect, track, and recognize the customer.
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