Call routing methods and systems
Number of patents in Portfolio can not be more than 2000
United States of America
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Apr 16, 2024
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N/A
app pub date -
Jan 11, 2023
filing date -
Jan 11, 2023
priority date (Note) -
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Abstract
A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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