Techniques for dynamically configuring service availability

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United States of America Patent

PATENT NO 11777815
APP PUB NO 20230283531A1
SERIAL NO

17685045

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Abstract

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A cloud-based platform may receive an indication of one or more event associated with a service provider and modify a configuration associated with providing a schedule of respective service appointments offered by the service provider based on the indication of the one or more events. The cloud-based platform may then receive a request for a new service appointment after modifying the configuration and in response to receiving the request for the new service appointment, determine a number of scheduled appointments associated with a first time window, determine whether the number of scheduled appointments is less than a maximum number of appointments associated with the first time window, and automatically schedule the new service appointment during the first time window in response to determining that the number of scheduled appointments is less than the maximum number of appointments associated with the first window.

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Patent Owner(s)

Patent OwnerAddress
SERVICENOW INC2225 LAWSON LANE SANTA CLARA CA 95054

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ambale, Srinivasamurthy Padmaprabodh Cupertino, US 3 1
Gokhale, Milind Hemant San Jose, US 1 0
Keshavamurthy, Karthik Fremont, US 1 0
Kurama, Nikhil Pragna Hyderabad, IN 1 0
Li, Shurui Sunnyvale, US 2 6
Manoharan, Chithambaram Amithkumar Milpitas, US 1 0
Narasimhalu, Venkat San Ramon, US 1 0
Patel, Bina Sunil San Jose, US 2 2
Tank, Hardik Hasmukhbhai Hyderabad, IN 1 0
Zhang, Chao Fremont, US 580 7261

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