Context based channel switchover

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United States of America Patent

PATENT NO 11720835
APP PUB NO 20220270020A1
SERIAL NO

17185599

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Abstract

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The present disclosure provides, among other things, methods and systems of managing a first channel, including: receiving a request for a communication session on the first channel; determining that a monitored attribute of the communication session has met a first threshold; comparing, by a channel change analysis, a first performance measure of the first channel with a second performance measure of a second channel; and managing a channel change based on the determining and the channel change analysis.

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Patent Owner(s)

Patent OwnerAddress
AVAYA MANAGEMENT L P2605 MERIDIAN PARKWAY SUITE 200 DURHAM NC 27713

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Matula, Valentine C Granville, US 178 3294
Negi, Manish Pune, IN 8 16
Ray, Divakar Pune, IN 6 6

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