Embeddings-based recommendations of latent communication platform features

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United States of America Patent

PATENT NO 11711404
SERIAL NO

17086310

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Abstract

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A communication platform may comprise different systems for helping a user discover features of the platform. However, the systems may generate different results. An application programming interface (API) may receive such outputs and may be configured to select between the outputs based on detecting a state at a user's computing device and/or using a machine-learned model to weight the outputs and/or probabilities associated therewith using a target metric. The API may then rank the outputs and select from among them based at least in part on the target metric.

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Patent Owner(s)

Patent OwnerAddress
SALESFORCE INCSALESFORCE TOWER 415 MISSION STREET 3RD FLOOR SAN FRANCISCO CA 94105

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Deng, Zhifeng Fremont, US 17 69
Johnson, Alexander Nicholas San Francisco, US 3 8
Mauer, Aaron New York, US 2 3
Oliner, Adam San Francisco, US 49 481

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