Automated communication exchange programs for attended robotic process automation

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United States of America Patent

PATENT NO 11671385
SERIAL NO

17544449

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods, systems, and computer program products for implementing automated communication exchange programs for attended robotic process automation are provided herein. A computer-implemented method includes invoking, during a user communication associated with an attended robotic process automation context, at least one automated communication exchange program in response to at least one user input; determining, using the at least one automated communication exchange program, information directed to the at least one user input; carrying out, using the at least one automated communication exchange program, at least a portion of the user communication subsequent to determining the information directed to the at least one user input; and performing one or more automated actions in connection with automatically carrying out the at least a portion of the user communication.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINE CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anaby-Tavor, Ateret Haifa, IL 23 102
Contractor, Danish New Delhi, IN 29 102
Pandey, Gaurav Gurgaon, IN 48 226

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