System and methods for risk assessment in a multi-tenant cloud environment

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United States of America Patent

PATENT NO 11663544
APP PUB NO 20210232995A1
SERIAL NO

16774822

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Abstract

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A method of early warning and risk assessment of incidents in a multi-tenant cloud environment is provided. The method includes: capturing a plurality of data metrics; automatically generating derived features from the plurality of captured data metrics; automatically selecting risk assessment features from the derived features and the captured data metrics; and predicting the risk of an incident in the multi-tenant cloud environment within a specified time window in the future and one or more possible root causes of the incident by applying the newly selected risk assessment features to a trained risk assessment model. The trained risk assessment model has been trained using machine learning techniques to predict the risk of an incident in the multi-tenant cloud environment within a specified time window in the future, provide an explanation of possible root causes of the incident, and assign a strength level to each possible root cause.

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Patent Owner(s)

Patent OwnerAddress
SALESFORCE INCSALESFORCE TOWER 415 MISSION STREET 3RD FLOOR SAN FRANCISCO CA 94105

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Amans, Zhanara San Francisco, US 1 2
Bellew, Garren Louth, IE 1 2
Bertran, Ana San Francisco, US 7 18
Dolle, Philip Discovery Bay, US 1 2
Novakovskaia, Elena Foster City, US 6 17
Zhang, Jiaping San Francisco, US 12 8

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