System and method of diarization and labeling of audio data
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United States of America Patent
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Jun 21, 2022
Grant Date -
Apr 2, 2020
app pub date -
Dec 4, 2019
filing date -
Nov 21, 2012
priority date (Note) -
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Abstract
Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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